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Data & Analytics Wednesday - Voice Agents and AI

Data & Analytics Wednesday - Voice Agents and AI

Wed, Aug 12, 10:30 PM
From TechLife Columbus
4.6

**“I’m Sorry, Can You Repeat That?”** **\- When and Why Voice Agents Fail** Every contact center leader has heard it: a caller repeating their name three times, getting more frustrated with each attempt. The dashboards look clean. Containment is up, confidence scores look fine. The system looks like it’s working, but your customer just had their worst interaction of the week, and none of your metrics caught it. Analyzing voice-driven customer experience today means chasing answers across a dozen scattered signals, transcripts, sentiment scores, handle times, escalation rates, without a comprehensive map of the thing you’re actually measuring: a conversation. That map exists, and it’s called linguistics. With it, the scattered signals fall into their right spots and order, and you stop patching symptoms and start diagnosing the experience. The map starts with a simple model. Every conversation runs on two channels: the form (sounds, words, timing, turns) and the meaning (the task, the situation, the feeling). Customers keep both channels aligned, with each other and with their partner’s, continuously and without thinking. A voice agent that serves them well has to do the same: keeping its form and meaning channels aligned, with each other, and with the customer’s, constantly and seamlessly. The map survives every technology shift, because it describes the conversation, not the implementation. From it, you get both halves of the job: design questions for building better customer experiences, and a matrix that turns “the customer was frustrated” or “the bot just didn’t get it” into concrete, measurable, fixable failure modes, the missing rows in your voice-of-customer analysis. Who this is for: CX and customer service leaders, analysts working with call and chat data, voice AI practitioners, and anyone who’s watched clean dashboards while their customers quietly suffered. **About our Speaker:** [Midam Kim](https://www.linkedin.com/in/midamkim/) is an ML Engineer at [ServiceNow](https://www.servicenow.com/), where she builds and evaluates a multilingual voice AI platform spanning a dozen languages. She holds a PhD in Linguistics from Northwestern University and has backgrounds in linguistics, speech science, cognitive science, machine learning, and business. Her work sits at the rare intersection of production ML engineering and speech science—translating decades of linguistic research into the engineering decisions voice AI teams are making right now. **Thanks to our 2026 sponsors:** [Clarivoy](https://www.clarivoy.com/), [What Box Consulting Group](https://www.whatboxconsultinggroup.com/), [Conductrics](https://www.conductrics.com/), and [Piwik PRO](https://piwik.pro/) More info at [cbusdaw.com](https://cbusdaw.com/)

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4 attendees
The Power of the Subconscious Mind - Free Lecture

The Power of the Subconscious Mind - Free Lecture

Wed, Aug 5, 11:00 PM
From Take Control of Your Mental Health
4.7

**How to take control of your subconscious and harness its power!** Join us for an eye-opening lecture where the speaker will break down complex ideas in a clear and practical way. You’ll gain insights into: ✅ The true definition of the subconscious ✅ How it generates unwanted emotions ✅ Its real purpose and function ✅ What determines the pressure it exerts on you And the most important topic: **How do you take control of your subconscious!** But this isn’t just another lecture where you sit and listen passively. It’s interactive and engaging—you can ask questions at any time. 📅 Reserve your spot now! Seats are limited, so don’t wait too long to sign up. Location: 1266 Dublin Rd, Columbus, OH 43215 Hosted by the Hubbard Dianetics Foundation

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2 attendees
IxDA Chat ‘n Pancakes

IxDA Chat ‘n Pancakes

Fri, Aug 7, 12:00 PM
From IxDA Columbus
4.8

Join the local UX community for our casual monthly breakfast event. This month, we head to Columbus' South Side for Lois Mann's year-round Christmas-themed restaurant. **The Restaurant is CASH-ONLY, so be prepared, but I believe there is an ATM inside, just in case you weren't.** Thanks to the team at Nationwide for supporting the group!

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2 attendees
French Conversation Meetup

French Conversation Meetup

Sun, Aug 9, 1:00 PM
From Oh là là, Columbus! French Conversation

Hi everyone! I'm looking for people who would like to meet regularly and practice speaking French in a relaxed and friendly environment. All levels are welcome, from complete beginners to native speakers. The goal is simply to practice, and enjoy good conversations together.

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1 attendee
Lewis Center Networking Lunch

Lewis Center Networking Lunch

Thu, Aug 6, 4:00 PM
From Lewis Center Business Gold Star Referral Group
4.5

Join us for lunch and meet our very successful group. We are each others sales team...always looking for referrals for our members. If you are looking for new clients, let us help you out! Bring your business cards and brochures to share with us. We have a speaker each week so that we can learn about their business. Because we have only one member per business, we have many of the spots filled. However, we are specifically looking for an estate attorney, a handyman/electrician, and an event planner. We have referrals for you! All visitors are welcome. Any questions contact [pmarchio@farmersagent.com](mailto:pmarchio@farmersagent.com)

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2 attendees
Take Control Of Your Life, Freedom From Negative Thoughts & Irrational Emotions

Take Control Of Your Life, Freedom From Negative Thoughts & Irrational Emotions

Wed, Aug 12, 11:00 PM
From What Controls Your Emotions Happiness and Confidence
4.9

Feeling down? Sometimes depressed? Can't focus? Negativity & stress? Recent losses? Creativity in career and personal life hindered by mental blocks? Sometimes we never fully recover from traumatic experiences. Whether it was yesterday, last week or a year ago, traumatic experiences - a loss of a loved one, losing a job, a breakup - can leave you scarred. You talk about it and feel a little better, but it never goes away. After you hang up the phone, it's still there; the sadness, the cloud, the over-thinking, the worry, the guilt. You try to focus, but you're blocked. You try to look forward into new experiences, new relationships but a cloud is hanging over you, casting a shadow on what you once considered a bright, cheerful future. What happened to your courage? Your strength of character? You're 'why not' attitude? Whoever said 'time heals' must have had a special time machine, because after weeks, months, years, you're wondering - when exactly does that kick in? Sometimes it seems like drinking or drugs are the way to go. But they wear off, and now the problem is still there with added side effects from the drugs. At this free local Meetup event we will talk about: * What causes grief, anxiety and depression to become chronic. * Is it possible to regain your joy and happiness even after traumatic experiences? * How to break away from negativity and focus on the future * What are the steps to take to get control of your mind and your emotions? Learn about a safe, gentle, do-it-yourself counseling that can be done in the comfort of your own home. Let's explore safe, effective solutions for healing from traumatic experiences. Be sure to click on the red "Attend" button below to come to the event. We look forward to seeing you there. This group is sponsored by the Dianetics & Scientology Life Improvement Center.

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2 attendees
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Frequently asked questions

Meetup is a platform that helps people discover local groups and events based on shared interests. Users can search for and join communities, participate in events, and connect with others who share similar hobbies or professions.

You can explore consulting groups by entering your location on Meetup. This search will help you discover nearby communities where you can attend events, meet professionals, and expand your network.

Yes, Meetup enables you to find consulting groups in your area. By searching with your city or zip code, you can access various events organized by consulting professions.

Meetup provides you with opportunities to connect with local consulting professionals, attend industry-related events, and join groups that suit your career path. This can lead to networking, partnerships, and career development.

Joining panels often depends on event organizers. However, some consulting meetups allow or even encourage members to participate in discussions, sharing insights and experiences.

No degree is required to join consulting groups on Meetup. These communities welcome various levels of experience and backgrounds, offering a platform for learning and connecting with others.

Select the event you're interested in, navigate to its page on Meetup, and click the "RSVP" button. This notifies the organizer of your intent to join and helps you keep track of your plans.

Meetup is more focused on group activities rather than 1-on-1 connections. Participating actively in groups can help foster connections, though individual engagement is not guaranteed.

Meetup hosts both in-person and online events, depending on what the organizers opt for. This flexibility allows participants to join communities regardless of physical location or preferences.

Event frequency can vary widely depending on group organizers and location. Some areas might have numerous events, while others have less frequent gatherings. Check group pages for their event schedules.

Yes, users are able to start their own Meetup groups, including consulting groups. This allows you to create a community around shared interests, organizing events and networking opportunities.

Creating a Meetup account is free, but some groups or events might require a fee. Organizer costs, event fees, or optional subscriptions could apply, depending on specific group policies.

If no consulting groups exist nearby, consider broadening your search radius or starting your own group. You may have to explore different areas or online options if local opportunities are limited.

Consider your career goals and interests when browsing groups. Review past events, check member interaction, and read group descriptions to ensure alignment with your professional development needs.

While many consulting events are career-oriented, some may include social aspects, like networking mixers or skill workshops. Event descriptions typically outline the focus to help you decide.