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Morning people unite!! š¤ ā + š¬ @ Barrel and Bloom
Sat, Aug 15, 12:00 PMEarly-bird coffee and conversation at [Barrel and Bloom](https://www.endeavorbrewing.com/barrel-and-bloom/)!

Data & Analytics Wednesday - Voice Agents and AI
Wed, Aug 12, 10:30 PM**āIām Sorry, Can You Repeat That?ā** **\- When and Why Voice Agents Fail** Every contact center leader has heard it: a caller repeating their name three times, getting more frustrated with each attempt. The dashboards look clean. Containment is up, confidence scores look fine. The system looks like itās working, but your customer just had their worst interaction of the week, and none of your metrics caught it. Analyzing voice-driven customer experience today means chasing answers across a dozen scattered signals, transcripts, sentiment scores, handle times, escalation rates, without a comprehensive map of the thing youāre actually measuring: a conversation. That map exists, and itās called linguistics. With it, the scattered signals fall into their right spots and order, and you stop patching symptoms and start diagnosing the experience. The map starts with a simple model. Every conversation runs on two channels: the form (sounds, words, timing, turns) and the meaning (the task, the situation, the feeling). Customers keep both channels aligned, with each other and with their partnerās, continuously and without thinking. A voice agent that serves them well has to do the same: keeping its form and meaning channels aligned, with each other, and with the customerās, constantly and seamlessly. The map survives every technology shift, because it describes the conversation, not the implementation. From it, you get both halves of the job: design questions for building better customer experiences, and a matrix that turns āthe customer was frustratedā or āthe bot just didnāt get itā into concrete, measurable, fixable failure modes, the missing rows in your voice-of-customer analysis. Who this is for: CX and customer service leaders, analysts working with call and chat data, voice AI practitioners, and anyone whoās watched clean dashboards while their customers quietly suffered. **About our Speaker:** [Midam Kim](https://www.linkedin.com/in/midamkim/) is an ML Engineer at [ServiceNow](https://www.servicenow.com/), where she builds and evaluates a multilingual voice AI platform spanning a dozen languages. She holds a PhD in Linguistics from Northwestern University and has backgrounds in linguistics, speech science, cognitive science, machine learning, and business. Her work sits at the rare intersection of production ML engineering and speech scienceātranslating decades of linguistic research into the engineering decisions voice AI teams are making right now. **Thanks to our 2026 sponsors:** [Clarivoy](https://www.clarivoy.com/), [What Box Consulting Group](https://www.whatboxconsultinggroup.com/), [Conductrics](https://www.conductrics.com/), and [Piwik PRO](https://piwik.pro/) More info at [cbusdaw.com](https://cbusdaw.com/)

(A.M.) Field Shoot (Tommy's Diner - Post Shoot Social)
Sat, Aug 15, 3:00 PMTommy's Diner - a family-run Columbus classic serving the best breakfast and lunch in Franklinton since 1989! Opportunity to gather post-meeting, tell stories (mostly lies), ask questions about burning photography/post-production issues, and ponder the future of our country and planet. Oh, and food... Location and time to be determined based on the specifics of the shoot immediately preceding this event.

HOW TO BE A BETTER COMMUNICATOR - A FREE SEMINAR
Tue, Aug 18, 11:00 PMCommunication is everything in life You are only as successful as your ability to communicate. \- What if you could confidently talk to anyone? \- What if you had the ability to calmly control every conversation? \- What if you could close that sale\, ask for that date\, make new friends\, repair problematic relationships\, get that raise\, or effortlessly express any idea with confidence? You can! The secret to success relies on your ability or inability to effectively communicate. Attend a free seminar and gain a better ability to communicate. Hosted by the Church of Scientology of Central Ohio 1266 Dublin Road, Columbus, OH 43215 For more information, contact Rhiannon, the Event Host at 614-221-5024

Walk & Talk About Life's Big Questions
Sat, Aug 8, 12:00 PM
Free In-Person Event: Handle Self-Confidence & Motivation to Achieve Your Goals
Mon, Aug 10, 11:00 PMThis is an in-person meeting. Would you like to know the Real You, not just a shadow of yourself? Does your life energy feel somehow trapped within? Does your self-confidence get easily shaken? Do you get in the way of your own goals? We will discuss the real source of all this, what holds you back in life, and how to handle it so you can achieve more successful and happier living. Perhaps you get weighed down with negative emotions you can't seem to shrug off. Or find yourself doing strange and irrational things - not really being yourself. We will cover why that is and tools that work to help you unearth your self, your self-confidence and motivation. This meeting will help you learn about how to effectively overcome: -Out-of-control unwanted emotions -Low self-esteem -Anxiety -Negativity -Stress -Irrational fears -Traumatic or painfully emotional incidents -Breakups -Betrayals -Feeling like you're not really yourself -Self-doubt... We will discuss how to unleash the inner you and tap into your true potential. So come to this online meetup! This meeting is sponsored by the Hubbard Dianetics Foundation of Central Ohio
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